FAQs for All - Staying Safe and Secure
What do I do if I receive a suspicious email or message (phishing)?
Phishing is an attempt to acquire personal information (such as username, password, or financial information) by impersonating a website or another person. Unfortunately, the internet is sometimes host to this type of fraudulent behavior.
Phishing behavior includes contacting Project Owners through their projects, posing as a legitimate donor, organization, or even as WOSM representative.
Please take extra precaution in opening suspicious emails or links, especially urgent requests or promises of additional donations. Don't use the links in an email, instant message, or chat to get to any web page if you suspect the message might be inauthentic or the sender untrustworthy.
WOSM/WSF will never contact you through the project contact form to request contact, identification, or other personal information.
If you ever suspect that someone is impersonating WOSM/WSF or an employee of WOSM/WSF, please Contact Us at firstname.lastname@example.org
to verify the authenticity of the message.
Additionally, project owners should only sign in to their scout.org accounts via WOSM’s official website. Project owners should always look for the green lock showing the site is securely encrypted.
If you have received any suspicious correspondence regarding your Scout Donation Platform project, please do not respond; instead, forward it to email@example.com or write to our team directly by clicking the ‘Contact Us’ button below. We also encourage you to reset your scout.org account password any time you receive a suspicious email. If you need assistance with that process, just let us know.
We appreciate you staying vigilant and helping us keep scout.org safe.
When should I report a project?
You should only report a project if you believe the Project Owner is committing fraud or breaking the law. Personal disputes between two parties will be ignored.
What if I have a personal dispute?
WOSM/WSF will not get involved in personal disputes. Personal matters should be handled with the help of your NSO/NSA, legal counsel or local law enforcement.
How do I know it's safe to donate to a project?
We work hard everyday to make sure the Scout Donation Platform is the safest place to give. Our top priorities are quality projects approved by NSOs/NSAs and a safe, seamless donation process. To achieve that, we use state-of-the-art fraud-prevention technologies to protect you.
If you want to know more about a specific project, you can contact the Project Owner directly by clicking the contact icon next to their name on the project. If you have any further concerns, you can contact our team at firstname.lastname@example.org